Frequently Asked Questions

General Terms and Conditions

1. Scope

These General Terms and Conditions apply to all contracts concluded between the MyHomeScout UG i.Gr., Selchowstrasse 15, 12489 Berlin, Deutschland (hereinafter referred to as 'Broker') and customers (hereinafter referred to as 'Customer').

2. Subject of the Contract

The Broker provides services for the mediation of residential and commercial properties. This includes in particular the recording of search requests, the matching of supply and demand, as well as support in establishing contact between interested parties and providers.

3. Services of the Broker

• Recording the customer's search criteria
• Comparing current offers with the customer's search profile
• Notifying the customer via email or SMS of suitable offers
• Assistance in contacting the provider
• AI-supported additional functions (e.g., application texts, search order optimization, housing assistant) within the scope of the booked package or against the consumption of credits
• The real estate offers do not come from MyHomeScout, but are obtained via technical interfaces from data partners – particularly AreaOne (areaone.io) – as well as from publicly accessible sources and are compiled in our service. The respective provider or landlord remains responsible for the offers.

4. No Success Guarantee

MyHomeScout is only obligated to carry out the search carefully and to send the inquiries, but not to achieve a specific success. In particular, there is no entitlement to feedback from the providers, to a viewing appointment, or to the conclusion of a rental agreement. The number, timeliness, and quality of the available offers depend on the housing market and the connected portals and are beyond the influence of MyHomeScout.

5. Registration and User Account

The use of the service requires the establishment of a user account. The customer is obliged to provide truthful and complete information during registration and to keep it up to date. Only one account per person is permitted. There is no entitlement to registration.

The access data must be treated confidentially and must not be made accessible to third parties. The customer is responsible for all activities that occur through their account. In case of suspicion of misuse, MyHomeScout must be informed immediately.

6. Conclusion of Contract

The presentation of packages and services on the website and in the app does not constitute a binding offer, but rather a non-binding invitation to order. By clicking the order button ("order with payment obligation" or similar), the customer submits a binding offer to conclude a contract.

Before submitting the order, the customer can check their entries in the order overview and can change them at any time using the correction functions of the browser or app, or cancel the ordering process. The receipt of the order will be confirmed immediately by email; this confirmation of receipt does not constitute acceptance of the contract.

The contract is concluded as soon as MyHomeScout accepts the order through a separate order confirmation or by activating the ordered service. The contract text (order data and terms and conditions) will be stored by us and sent to the customer by email; the terms and conditions can be accessed at any time on the website. The contract languages are German, English, French, Turkish, Ukrainian, Spanish, and Arabic; the German version is authoritative.

7. Duties of the Customer

The customer agrees to provide all necessary information completely and truthfully. Changes to their contact details or search criteria must be communicated to the Broker without delay.

The customer assures that the application data provided by them pertains to themselves or that they are authorized to transmit data of third parties (e.g., roommates). It is prohibited to use the service for illegal purposes, to make automated accesses outside the provided functions, or to circumvent protection mechanisms.

8. Remuneration

The remuneration is based on the Broker's current price list. Unless otherwise agreed, the commission is due upon the conclusion of a rental or purchase contract.

The following payment methods are available:

• Bank transfer (in advance) to the account displayed during the ordering process
• PayPal (one-time payment)
• PayPal subscription (recurring payment; can be canceled at any time at the end of the current billing period)

The remuneration is due immediately upon conclusion of the contract. In the case of payment by bank transfer (prepayment), the provision of services begins only after the full amount has been credited to our account. If the amount is not received within 14 days, we are entitled to cancel the order.

Invoices are provided electronically and can be accessed in the customer account. The customer agrees to the electronic sending of invoices.

9. Credits

Certain additional services – especially AI functions – are billed through a credit balance in the form of credits. Credits are credited with the booked package or purchased separately. The current credit requirement per function will be displayed before use.

Credits are not legal tender and cannot be exchanged for cash, paid out, or transferred to other accounts. Unused credits expire at the end of the term of the associated package, unless otherwise stated at the time of purchase. There is no entitlement to a refund of unused credits; the statutory right of withdrawal remains unaffected.

10. AI-Powered Functions

MyHomeScout provides functions that are based on artificial intelligence. The use may consume credits and may be limited in quantity for capacity reasons (e.g., daily usage limits). The results are generated automatically and may be incomplete or factually incorrect.

The customer is obliged to check AI-generated content before its use – especially before sending it to providers. No guarantee is given for the accuracy, suitability, or success of this content; they do not constitute legal, tax, or financial advice. To provide these functions, the necessary input data will be transmitted to a processor; further details are regulated by the privacy policy.

11. Right of Withdrawal for Consumers

Withdrawal Instruction

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us ( MyHomeScout UG i.Gr., Selchowstrasse 15, 12489 Berlin, Email: info@myhomescout.de) by means of a clear declaration (e.g., a letter sent by post or an email) about your decision to withdraw from this contract. You can use the sample withdrawal form below for this purpose, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you immediately and at the latest within fourteen days from the day we received your notification of withdrawal from this contract. For this refund, we will use the same payment method that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged any fees for this refund.

Early Expiration of the Right of Withdrawal

If you have expressly agreed that we may begin the execution of the search and application service before the withdrawal period has expired, and you have confirmed your awareness that by giving this consent you lose your right of withdrawal with the commencement of the execution of the contract, your right of withdrawal expires upon complete performance of the service. In the case of a partially performed service, you must pay an appropriate amount corresponding to the portion already provided in the event of withdrawal.

Sample Withdrawal Form

If you wish to withdraw from the contract, you can fill out this form and send it back to us.

To: MyHomeScout UG i.Gr., Selchowstrasse 15, 12489 Berlin, info@myhomescout.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service: Search and Application Service MyHomeScout.

Ordered on (*) / concluded on (*): __________
Name of the consumer(s): __________
Address of the consumer(s): __________
Date: __________
Signature of the consumer(s) (only for notification on paper): __________

(*) Delete as applicable.

12. Contract Duration and Termination

The contract is concluded for an indefinite period and can be terminated by either party with a notice period of 14 days to the end of the month, unless a different agreement has been made.

Cancellation button: Paid subscriptions can be canceled at any time via the cancellation function in the logged-in customer area ('Cancel subscription') without giving reasons. The cancellation will take effect at the end of the current billing period; already paid fees for the current period will not be refunded proportionally. The customer will receive a confirmation of the cancellation in text form.

The right of both parties to extraordinary termination for good cause remains unaffected.

13. Blocking and Termination by MyHomeScout

MyHomeScout is entitled to temporarily block or terminate a user account if there is reasonable suspicion of a significant violation of these terms and conditions or applicable law, particularly in the case of false information, abusive use, multiple accounts, circumvention of protection mechanisms, automated accesses, or payment default.

The customer will be informed of a blocking and will be given the opportunity to respond, unless there are overriding reasons against it. In the case of a blocking for reasons attributable to the customer, there is no entitlement to a refund of already paid fees or to a refund of unused credits.

14. Availability

MyHomeScout strives for as uninterrupted availability of the service as possible but does not guarantee any specific availability. Maintenance work, technical disruptions, and changes at the connected real estate portals may lead to temporary restrictions. In the event of not insignificant outages for which MyHomeScout is responsible, the term of the affected package will be extended accordingly at the customer's request.

15. Referral and Affiliate Program

Customers can participate in the referral program and receive a personal referral code for this purpose. A commission will be credited for referred, effectively concluded, and fully paid contracts in the amount specified in the customer area. There is no entitlement to participate in the program.

In particular, self-promotion through mediation to oneself, the use of misleading or illegal advertising measures, unwanted advertising (spam), as well as trademark or legal violations in advertising are not permitted. In case of violations, MyHomeScout is entitled to cancel any commission claims incurred and terminate participation. Commissions will be paid out from the minimum amount specified in the customer area; chargebacks and cancellations will lead to the cancellation of the associated commission.

16. Liability

The Broker is not liable for the accuracy and completeness of the information provided by suppliers. Liability for damages that are not based on intent or gross negligence is excluded.

17. Privacy Policy

The processing of personal data is carried out in accordance with the Privacy Policy of the broker.

18. Changes to these Terms and Conditions

MyHomeScout is entitled to change these Terms and Conditions with effect for the future, provided that this is necessary for a valid reason – for example, due to a change in the legal situation, case law, or a change in the service offering – and the customer is not unreasonably disadvantaged as a result. The customer will be informed in text form about intended changes at least six weeks before they come into effect. If the customer does not object within six weeks of receiving the notification, the changes will be deemed accepted; this consequence will be specifically pointed out in the notification. In the event of an objection, either party is entitled to terminate the contract at the time the change comes into effect.

19. Final Provisions

Should individual provisions of these GTC be wholly or partially ineffective, the validity of the remaining provisions shall remain unaffected.

The law of the Federal Republic of Germany applies. The place of jurisdiction, as far as legally permissible, is the registered office of the broker.

Note on consumer dispute resolution: The European Commission provides a platform for online dispute resolution (ODR), which you can find at https://ec.europa.eu/consumers/odr. We are not obligated and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

Privacy Policy

1. Responsible

The entity responsible for data processing on this website is:

The responsible entity is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.

2. Collection and Storage of Personal Data

We collect personal data when you voluntarily provide it during registration, inquiries, or search requests. This may include:

• First Name, Last Name
• Address (Street, House Number, ZIP Code, City, Country)
• Email Address
• Phone Number
• Search Criteria for Properties (e.g., Location, ZIP Code, Size, Price Range)
• Payment and billing data (e.g., PayPal transaction ID, booking reference; complete bank details are processed exclusively by the payment service provider)
• Device and usage data of the app as well as push tokens for sending notifications

The processing of this data is carried out in accordance with Art. 6 para. 1 lit. b GDPR for the fulfillment of a contract or for the implementation of pre-contractual measures.

3. Purpose of Processing

We process your data particularly for the following purposes:

• To provide suitable property offers
• To contact providers regarding your search request
• To send notifications (Email/SMS) about new offers
• To respond to your inquiries
• For processing payments and invoicing
• For security as well as to prevent fraud and abuse (e.g., two-factor authentication, protection against automated access)

4. Server Logfiles

When you access our website, our server automatically collects and stores information that your browser transmits (so-called server logfiles):

• Browser type and browser version
• Operating system used
• Referrer URL (previously visited page)
• Hostname of the accessing computer
• Time of the server request
• IP address

This data will not be merged with other data sources. The collection is based on Art. 6 para. 1 lit. f GDPR; we have a legitimate interest in the technically error-free provision, stability, and security of our website (especially for the detection and prevention of attacks and abuse). The log files will be deleted after a maximum of 30 days, unless they are needed to clarify a specific case of abuse.

5. Contact form and inquiries via email or phone

If you contact us via our contact form, by email, or by phone, we store your information including the contact details you provided in order to process your inquiry and in case of follow-up questions. When using the contact form, we additionally store your IP address to prevent abuse and automated spam sending (limiting the number of inquiries).

The processing is based on Art. 6 para. 1 lit. b GDPR, provided that your inquiry is related to the fulfillment of a contract or the execution of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of inquiries directed to us (Art. 6 para. 1 lit. f GDPR).

We do not share this data without your consent. It remains with us until you request deletion or the purpose of storage ceases. Mandatory legal retention periods remain unaffected.

6. User account and registration

A user account is required to use our service. During registration, we collect the mandatory data you provided as well as your IP address and the time of registration. To confirm your email address, we send you an activation code or an activation link (double opt-in procedure). The legal basis is Art. 6 para. 1 lit. b GDPR.

If you activate two-factor authentication, we additionally process your email address or your phone number. To protect your account and prevent abuse, we log security-relevant events (e.g., logins, password and email changes) with the time and IP address. The legal basis is Art. 6 para. 1 lit. f GDPR. You can have your account deleted at any time.

7. Promotional emails and consent

We send service emails regarding your account, your matches, messages, applications, payments, and package durations to fulfill our contract (Art. 6 para. 1 lit. b GDPR). These are necessary for using our service; you can adjust the scope and channels in your notification settings.

In addition, we will send you tips for apartment searches, offers, and news only if you have explicitly consented to this (Art. 6 para. 1 lit. a GDPR, § 7 para. 2 no. 2 UWG). You give your consent voluntarily by checking a separate, unchecked checkbox during registration or at any time later in your notification settings. Granting consent is not a prerequisite for using our service.

To prove your consent, we log the time of granting or revoking consent, the language version of the consent text used, your IP address, and your browser identification (Art. 7 para. 1 GDPR). The confirmation of your email address takes place in the double opt-in procedure through the activation of your account.

You can revoke your consent at any time with effect for the future – via the unsubscribe link at the end of each promotional email, through the unsubscribe function of your email program, or in your notification settings. The legality of the processing carried out until the revocation remains unaffected. Your service emails are not affected by the revocation.

8. Automated matching and automated applications

The core of our service is an automated process: We match the search requests you create (including location, postal code, price range, size, number of rooms, and other criteria) with the recorded property offers. For each offer, a matching value is calculated, based on which the offer is displayed to you as suitable (positive match) or not suitable (negative match). The legal basis is Art. 6 para. 1 lit. b GDPR.

If you request the automated application function, we will transmit the application data you provided to the respective providers of the identified suitable properties on your behalf and at your request. You determine which data is provided; the triggering occurs based on your order.

An automated decision within the meaning of Art. 22 GDPR, which has legal effects on you or significantly affects you in a similar way, does not take place. The decision regarding your application and the conclusion of a contract is made exclusively by the respective providers or landlords.

9. Data Transfer

Your data will only be shared if:

• You have explicitly consented (Art. 6 para. 1 lit. a GDPR)
• The transfer is necessary for the fulfillment of contractual obligations (Art. 6 para. 1 lit. b GDPR)
• There is a legal obligation (Art. 6 para. 1 lit. c GDPR)

10. Referral and affiliate program

We operate a referral program. If you reach our website via a referral link with a referral code, we store the time of the call, the referral code used, and your IP address to assign a later registration to the referring user and to correctly calculate the compensation. We also store the call in your session.

The legal basis is our legitimate interest in the billing and abuse control of the referral program (Art. 6 para. 1 lit. f GDPR) as well as, in relation to the referring user, the fulfillment of the affiliate agreement (Art. 6 para. 1 lit. b GDPR). Referring users are shown only aggregated evaluations; your identity is not disclosed.

11. Mobile App and Push Notifications

Our app processes the same account data as the website. Additionally, we store a session token on your device for login purposes. This local storage is technically necessary for the operation of the app (§ 25 Abs. 2 TDDDG).

If you allow push notifications, a device-specific push token will be generated and transmitted to us. We use it exclusively for sending the notifications you have activated (e.g., new matches, messages, payments, package duration) via Google Firebase Cloud Messaging. The legal basis for service notifications is Art. 6 Abs. 1 lit. b GDPR, for advertising notifications your consent (Art. 6 Abs. 1 lit. a GDPR).

You can deactivate push notifications at any time in the app settings or your operating system. Upon cancellation or deletion of your account, the push token will be deleted.

Voice input in the AI assistant

In the AI assistant of our app, you can optionally enter your question by voice. Tapping the microphone icon will start the voice recognition of your Android device. The recording and conversion to text is not done by us, but by the voice recognition service set up on your device – usually the service from Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland). Depending on your device settings, your voice input will be transmitted to Google servers and processed there; transmission to the USA cannot be excluded.

We do not receive the audio recording nor do we process your voice. Only the already recognized text is transmitted to us and treated like a typed input. The use of voice input is voluntary; you can type your question at any time instead. Access to the microphone occurs only with your explicit permission (Art. 6 para. 1 lit. a GDPR) and only during voice input. You can revoke the microphone permission at any time in your device settings. The processing by the voice recognition service is subject to its privacy policy; you can find Google's policy at policies.google.com/privacy.

12. Engaged service providers (processors)

To provide our service, we use carefully selected service providers who process personal data on our behalf and according to our instructions (processing according to Art. 28 GDPR). This includes in particular:

• Hosting and server operation in a data center in Germany
• Payment processing via PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg)
• Sending notifications: Push messages via Google Firebase Cloud Messaging as well as SMS and authentication messages via Twilio
• AI-supported functions (e.g., application and chat assistance) via the API of Anthropic
• Protection against automated access via Google reCAPTCHA
• Technical data acquisition of real estate offers via a specialized service provider (scraping infrastructure)
• AreaOne (AreaOne mh UG (limited liability), Hardenbergstraße 38, 10623 Berlin) – Provision of real estate offer data via a technical interface based on a contract for data processing. To conduct your search, we transmit the search criteria of your search requests (e.g., postal code, location, price range, area, number of rooms) to AreaOne. Your name, contact details, and application data are not transmitted. The legal basis is the fulfillment of our contract with you (Art. 6 para. 1 lit. b GDPR). The processing takes place on servers within the European Union.

13. Data transfer to third countries

Some of the aforementioned service providers are based or process data in the USA or other countries outside the EU or the EEA. If personal data is transferred to a third country, this is done on the basis of appropriate safeguards within the meaning of Art. 44 et seq. GDPR, in particular based on EU standard contractual clauses and – where applicable for the respective provider – a certification under the EU-U.S. Data Privacy Framework. Further information can be obtained upon request via the contact details mentioned above.

We would like to point out that the USA does not provide a level of data protection that is fully equivalent to that of Europe, according to the European Court of Justice. US companies may be required to disclose personal data to security authorities without you being able to take effective legal action against it. We have no influence on such processing.

14. Storage Duration

Your data will only be stored as long as necessary to fulfill the mentioned purposes or as required by legal retention periods.

Unless a more specific storage duration is mentioned in this privacy policy, your data will remain with us until the purpose of processing ceases. If you assert a legitimate deletion request or revoke consent, the relevant data will be deleted unless there are legally permissible reasons for further storage. If your data has been transmitted to providers as part of an application, they are responsible for its storage and deletion there.

15. Your Rights

You have the right:

• Obtain information about your stored data (Art. 15 GDPR)
• Request correction of inaccurate data (Art. 16 GDPR)
• Request deletion of your data (Art. 17 GDPR)
• Request restriction of processing (Art. 18 GDPR)
• Obtain data portability (Art. 20 GDPR)
• Object to processing (Art. 21 GDPR)
• To revoke a granted consent at any time for the future (Art. 7 Abs. 3 GDPR)

Many processing activities are only possible with your explicit consent. You can revoke a consent already given at any time. The legality of the processing carried out until the revocation remains unaffected. To exercise your rights, a simple informal notification to the contact details mentioned above is sufficient.

16. Right to Object (Art. 21 GDPR)

If processing is based on Art. 6 Abs. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons arising from your particular situation. If you object, we will no longer process the relevant data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defense of legal claims (Art. 21 Abs. 1 GDPR).

If your personal data is processed for the purpose of direct marketing, you have the right to object to this processing at any time. If you object, your data will no longer be used for direct marketing purposes (Art. 21 Abs. 2 GDPR).

The use of the contact details published in the imprint for sending unsolicited advertising is hereby objected to. We expressly reserve the right to take legal action in the case of unsolicited advertising.

17. Right to lodge a complaint with the supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR), in particular in the member state of your residence, your workplace, or the place of the alleged infringement. The Berlin Commissioner for Data Protection and Freedom of Information is responsible for us.

18. Data Security

We implement technical and organizational security measures to protect your data against manipulation, loss, destruction, or unauthorized access. Our security measures are continuously improved in line with technological developments.

This website uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content. You can recognize an encrypted connection by the fact that the address bar of your browser starts with "https://" and a lock symbol is displayed. We store passwords exclusively as cryptographic hashes and never in plain text.

We would like to point out that data transmission over the Internet – for example, when communicating via email – may have security vulnerabilities. A complete protection of the data against access by third parties is not possible.

19. Use of Cookies

Our website uses cookies to facilitate usage and provide certain features. You can disable cookies in your browser settings.

Cookie Categories

Used services

• Google reCAPTCHA (Google Ireland Ltd.) – Protection of our forms against automated access and abuse. In this process, IP address and usage data may be transmitted to Google. Legal basis: legitimate interest in combating spam and abuse (Art. 6 para. 1 lit. f GDPR).
• PayPal (PayPal (Europe) S.à r.l. et Cie, S.C.A.) – Processing of payments and subscriptions. Loaded only on the payment pages. Legal basis: contract fulfillment (Art. 6 para. 1 lit. b GDPR).
• Google Fonts (Google Ireland Ltd.) – Display of the Arabic font. Your IP address is transmitted to Google.
• Content Delivery Networks (jsDelivr, Cloudflare) – Delivery of layout and function libraries (Bootstrap, Font Awesome, Flatpickr). These are technically necessary for the display of the website; your IP address is transmitted to the respective provider.

Revoke or change consent

You can revoke or adjust your cookie consent at any time with effect for the future. To do this, click on the following button or on the cookie symbol at the bottom right of each page. Additionally, you can delete cookies at any time in your browser settings.

Change cookie settings

20. Changes to this Privacy Policy

We reserve the right to adjust this privacy policy to ensure it meets current legal requirements or to implement changes in our services.